Returns procedure

We hope that you are delighted with your shükies. However, if for any reason you are not and you wish to return your order you can in its original unused condition for a refund within 30 days from delivery.

Products must be returned unused, unopened, and in their original packaging for a full refund.

You are responsible for all products until returned to us. We are not liable for the loss in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

Once the items have been received, we will issue a refund directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 14 working days for returns to be processed. An email notification of the status of your refund will be sent to you once processed.

Nothing in these terms shall affect your right to return products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and any equivalent or replacement laws.

You can use the contact us page to request a cancellation where we can further assist you.

Refunds will only be made against the original credit/debit/gift card used.

If you cancel your order but do not return such goods to us within 30 days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

Damaged or incorrect items

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us by using the contact page immediately with a photo of the damage.

To ensure prompt resolution, please provide the order number and keep the packing materials along with the damaged items for inspection by the carrier.

This policy is only applicable to purchases made online.

This policy does not affect your rights under law as a consumer, which apply in addition.

If you have chosen a refund for your returned product, we will process the calculated refund within fourteen (14) days of receiving your returned goods provided that you have returned the goods to us in their original condition within 14 working days from delivery to you or your notifying us of cancellation. You will receive an email notification of your refund from our team.

If you have requested an exchange or replacement, this will be processed within 7 working days of receiving your returned goods and will be delivered via a Royal Mail Tracked service.

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